@AmericanAir, @RAM_Maroc, the plot thickens

The plot thickens.

No one wants responsibility for even investigating my luggage loss.

American Airlines: “We’re sorry to hear you’re still separated. As Royal Air Maroc was the final carrier, please continue working with them directly.”  Apparently the protocol is that the final carrier manages the investigation.

Royal Air Maroc:

And of course Iberia had nothing to do with this mess. From an email to a contact at AA, some local context:

“We arrived TNG at 11 p.m.  This is a tiny two-gate airport, and two jets arrived at the same time.At least six people on the AT flight arrived without luggage.  We were all escorted to the tiny office of Iberia, the largest carrier here, who apparently services the AT luggage problems.”

That seems to be why the irregularity report was entered that way.

Current status:

  • Royal Air Maroc says to talk to Iberia.
  • American Airlines says to talk to Royal Air Maroc.
  • Iberia Airlines is out of the loop, and hasn’t responded at all to the irregularity report filed with them more than a week ago.

Who is going to take responsibility and pony up the compensation I’m due?

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