Having now successfully (or somewhat successfully) called every single one of my late father’s credit card issuers, I can safely say that
- Wal-Mart has the worst phone menu in the world, and
- Synchrony Bank is probably second worst.
The Wal-Mart (a name that makes me shudder even to type it) system was maddeningly obtuse, and took multiple attempts to even get to a place where I could figure out how to get a real person on the line.
The best? Chase and AMEX both were so easy to use, and the person on the other end asked so few questions!